Customer Success Engineer

Location: Bangalore (On-site/Hybrid; full-time) Experience: 2–4 years

About Locus Battle-tested in 350+ deployments across 30+ countries, Locus is an agentic Transportation Management System for all-mile, all-channel, trusted by enterprises like Unilever, Nestlé, and Siam Makro. The platform unifies orders, capacity, and carrier networks into one living plan, aligning planning, execution, and settlement so promises become proof. AI co-pilots with guardrails surface risk early and recommend the next best move to protect SLAs and reduce empty miles. In 2025, Locus joined the Ingka Group (IKEA Retail) family, marking a major milestone in our journey. Backed by the scale and strength of IKEA, we continue to operate independently while accelerating our mission to make global supply chains faster, smarter, and more sustainable. Our Journey and Impact Since 2015, Locus has been on a mission to make logistics decision-making intelligent, sustainable, and real-world ready. Our platform has powered billions of deliveries across 30+ countries for global enterprises, driving measurable impact in cost savings, carbon reduction, and SLA performance. With the strength of the IKEA ecosystem behind us, we're scaling that impact even further. Our Global Footprint Headquartered in Bangalore, with teams across the U.S., U.K., UAE, and Southeast Asia, Locus brings together 170+ engineers, designers, and problem-solvers united by a single goal: to reinvent how the world moves goods.

Traits We Value

We look for people who are:

• Global in mindset: curious about diverse markets and ideas.
• Unrelenting in drive: energized by complex challenges.
• Intelligent in approach: analytical, creative, and thoughtful.
• Dynamic in execution: adaptive and decisive in fast-moving contexts.
• Exact in craft: detail-oriented and committed to excellence.
  
  

About the role Are you a technical problem-solver who is energized by getting to the bottom of things Do you enjoy the moment a messy production issue turns into a clear explanation a customer can act on Are you excited by the idea of using AI to do the repetitive half of your job, so you can spend your time on the half that actually needs judgement If you're answering yes, you are the person we are looking for. As a Customer Success Engineer, you are the technical front line for enterprise customers running live supply chain operations on Locus. Their trucks move because our platform works — and when something looks wrong, you are the person who finds out why. You'll trace orders across integrations, APIs, planning, execution, and settlement; resolve what you can; and escalate the rest with evidence, not symptoms.

Roles and Responsibilities

• Own inbound customer issues end to end — reproduce, diagnose, resolve, and
• communicate — while providing an exceptional service experience along the way.
• Debug production issues across the full order lifecycle: customer systems, integrations
• and APIs, planning and optimization, execution on the ground, and callbacks.
• Communicate complex technical topics in clearly understandable written and spoken
• English with customers over tickets, calls, and reviews.
• Investigate and escalate critical issues to the relevant stakeholders across the
• organisation, with complete diagnosis, business impact, and reproduction steps