Customer Success Engineer

6+ years of experience in customer-facing technical, consulting, technical support, solutions engineering, or customer success roles.

Strong hands-on experience with distributed databases and complex data platforms.

Deep understanding of relational databases, SQL, database architecture, and query optimization.Strong hands-on SQL experience, including query analysis and performance tuning.

Experience working with complex enterprise applications and distributed systems.

Strong understanding of Linux and cloud environments.

Experience with several technologies across the modern data ecosystem, such as:MySQL, PostgreSQL, MS SQL, Oracle, or other relational databasesNoSQL / Key-Value databasesKafkaCloud storage such as S3CDC and replicationKubernetesObservability / monitoring platformsBackup, restore, HA, and DRUnderstanding of cloud networking, security, encryption, and enterprise infrastructure.

Working knowledge of Python or another scripting language is desirable.

Customer & ConsultingProven experience working directly with enterprise customers, preferably in international/global environments.

Demonstrated ability to manage technical customer escalations and drive issues through resolution.

Preferred candidate profile

Perks and benefits