Customer Success Engineer

Key Responsibilities

• Serve as the primary point of contact for customers, addressing technical queries and product-related concerns.
• Troubleshoot customer issues and work closely with the QA and development teams to resolve bugs and improve product stability.
• Conduct manual and automated testing to replicate customer scenarios and provide technical validation.
• Lead customer onboarding, guiding through setup and adoption while sharing best practices.
• Assist in User Acceptance Testing (UAT) and provide valuable customer-centric insights to internal teams.
• Collect and analyze customer feedback, and collaborate with product managers to inform roadmap decisions.
• Create knowledge base content and contribute to customer self-service resources.