Customer Success Engineer
Post A Resume HR Consultancy · Vadodara · onsite · Posted 64d ago
About a minute. You'll make an account on the way through.
About this role
Vadodara Based candidates pref.
(Working Hours/Timing: 9:30 AM to 6:30 PM) - 5 days
Salary range up to 4 LPA based on current salary and experience with 1-2yrs
Customer Project Management
• Ensuring that the order has all the required information and can fulfil the order in the specified timeframe.
• Completing the Discovery phase.
• Coordinating with the customers and the internal teams to complete the project in a timely manner
• Creating Project Plans and sending regular reports to the customers
Customer Service
• Receiving calls (whenever requested) and resolving cases escalated by the customers as well as resolving cases escalated by First Level Support
• Ensuring we provide solution within an optimal time frame
• Logging all activities against the customer account/cases
• Ensuring service is paid for
• Documenting problem and resolution using Knowledgebase Articles for quick reference/response in future
• Creating/Modifying Crystal reports
Training
• Planning, packaging and delivering trainings for customers remotely or onsite
• Get the customer acclimatized with the workings of Company (using trials and demos with programs and data on the Terminal Server)
• Preparing presentations and videos for the complex options
• Training First Level Support
Management
• Regular daily/weekly reports to the management Data Projects
• Analyze and create Project specifications
• Data Setup based on specifications.
• Code/Release Testing and quality assurance
• Maintain standards compliance
Qualification and Experience
- B.tech or BE in IT/ CSE/ Electronics/Mathematics
- Preferably in software Min 2years of Experience of Customer Support
Soft Skills
• Analytical, design and troubleshooting
• Research and analysis
• Excellent communication and interpersonal skills
• Ability to accomplish assigned tasks with minimal supervision
Interested candidate can send their resume on [HIDDEN TEXT]
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About Post A Resume HR Consultancy
Post A Resume HR Consultancy
31
employees
2007
19 years old
Ahmedabad, Gujarat
India
₹3.6L PA avg
Avg at Post A Resume HR Consultancy
About
We are providing Middle and Senior Management Recruitment Solutions across India and Africa since 2007. We have Emerged as Vibrant and Professionally managed Recruitment Consultancy, which aims to provide our Clients with value added Human Resources Solutions based on Honesty, Integrity, Desired results and a Passion of Excellence. We recognize that our success depends entirely on how well we serve our clients and nothing else takes supremacy over our promise to provide Proactive, Appropriate and Receptive Professional Services.
We are Recruiting for following Industry verticals:
- Engineering & EPC (Engineering Procurement & Construction)
- Pharmaceuticals, Life Sciences & Healthcare
- IT and Software Industry
- Manufacturing & Processes
- Chemicals, Paint and Fertilizers
- Construction & Infrastructure
We are also offering following services along with Recruitment Services:
- Middle Management Recruitment
- Senior Management and CXO Recruitment
- HeadHunting and Executive Search Assignments
- Strategic Hiring and Diversity Hiring.
- Recruitment Process Outsourcing (RPO)
- Retainer Assignment
Industries
Employee ratings
10 reviews
Culture
3.5
Career growth
3.6
Work-life
3.8
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