Customer Success Engineer Medical Devices

About the Role

We are looking for a Customer Success Engineer with strong technical expertise in medical devices to support deployments, software compliance, troubleshooting, and customer success across government healthcare facilities in Assam.

Key Responsibilities

• Install, configure, and troubleshoot medical devices and software.
• Ensure basic software compliance and smooth system operations.
• Provide onsite technical support and user training.
• Coordinate with hospitals and government healthcare facilities for successful implementation.
• Diagnose and resolve hardware and software issues.
• Maintain service reports, installation records, and compliance documentation.
• Travel across Lower and Southern Assam to support customer sites.

Requirements

• B.E./B.Tech in Biomedical Engineering or a related field.
• 1–3 years of experience in medical devices (mandatory).
• Experience in public health or government healthcare projects is preferred.
• Strong technical troubleshooting and communication skills.
• Willingness to travel extensively across Assam.
• Knowledge of Assamese, Hindi, and English is preferred.

CTC: ₹25,000 – ₹35,000 per month.