Customer Success Engineer II
MindTickle · Pune · onsite · Posted 63d ago
Not disclosed1–4 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
- Provide technical support and assistance to customers using company products.
- Troubleshoot and resolve product issues and inquiries.
- Collaborate with engineering and development teams to address product defects.
- Conduct training sessions and workshops for customers.
- Monitor customer feedback and provide insights to improve product functionality and user experience.
- Prepare and maintain customer support documentation and reports.
- Stay updated on product features and updates.
- Participate in continuous improvement initiatives and team meetings.
Sourced from foundit
Skills
Technical SupportProduct DocumentationCustomer trainingCustomer Feedback AnalysisProduct Knowledge
About MindTickle
MindTickle
IT Services & Consulting
201
employees
2011
15 years old
San Francisco,California
United States
About
Software company helping businesses with seller knowledge & sales insights
Industries
IT Services & ConsultingInternet
Employee ratings
110 reviews
2.5/ 5
Culture
2.7
Career growth
2.2
Work-life
2.9
Employees rate it well for
Senior Management22Work Life Balance18Work Culture15Job Security11Salary9
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