Customer Success / Customer Support Executive
Saneforce · Chennai · onsite · Posted 57d ago
Undisclosed1–4 yrsfulltimeSourced from
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About this role
Job Title: Customer Success / Customer Support Executive
Experience: Fresher to 6 Months
Location: Chennai
Work Mode: Work From Office
Employment Type: Full-Time
Job Summary
We are looking for a Customer Success / Customer Support Executive who will be responsible for assisting customers with their queries, resolving basic product-related issues and ensuring a positive customer experience.
The ideal candidate should have good communication skills in both English and Hindi, along with a customer-focused approach and willingness to learn.
Key Responsibilities
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- Handle customer queries through phone calls, emails, WhatsApp and support channels.
- Understand customer concerns and provide appropriate solutions or guidance.
- Assist customers with basic product/application-related queries.
- Coordinate with the Technical, Product, and Internal Support Teams for issue resolution.
- Follow up with customers to ensure their issues are resolved within the expected timeline.
- Maintain proper records of customer queries, complaints, and resolutions.
- Provide basic guidance and support to customers regarding application features and processes.
- Escalate technical or complex issues to the concerned internal team.
- Ensure timely communication and follow-up with customers.
- Maintain a positive and professional relationship with customers.
- Support customer onboarding and provide basic product orientation when required.
- Identify recurring customer issues and communicate them to the relevant internal teams.
- Meet defined customer support and service-level targets.
Required Skills
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- Excellent verbal and written communication skills in English and Hindi - Mandatory.
- Good interpersonal and customer-handling skills.
- Strong listening and problem-solving abilities.
- Comfortable communicating with customers over phone calls.
- Ability to understand and explain information clearly.
- Good follow-up and coordination skills.
- Positive attitude and willingness to learn.
- Ability to work effectively in a team environment.
Eligibility
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- Qualification: Any Degree.
- Experience: Freshers to 6 months of experience in Customer Support, Customer Success, Telecalling, Client Servicing, or a similar role.
- Candidates with experience in BPO, Customer Support, Client Support, or SaaS/Software support will be an added advantage.
- English Hindi communication skills are mandatory.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Customer ExperienceCustomer Supportcustomer successCustomer OnboardingCustomer QueriesClient SupportSAASOnboardingClient ServicingCommunication SkillsbpoTelecalling
About Saneforce
Saneforce
2002
24 years old
Chennai, Tamil Nadu
India
₹3.7L PA avg
Avg at Saneforce
About
Saneforce delivers software solutions for sales automation and distribution management, impacting numerous industries globally with its technology.
Industries
Mobile AppsSaaSSales AutomationSoftware
Employee ratings
10 reviews
2.7/ 5
Culture
1.7
Career growth
1.8
Work-life
2.4
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