Customer Success Business Partner - Anaplan

Role Overview

Anaplan is looking for a highly driven and dynamic Customer Success Business Partner (CSBP) to join the Customer Success team in Bangalore, India.

This role goes beyond traditional customer success. You will operate as a strategic advisor and transformation partner, helping our enterprise customers leverage Anaplan s platform and AI capabilities to drive measurable business outcomes.

We are looking for candidates specifically from EPM / Enterprise planning space only - Preferrably working on Anaplan or similar FPA / Supply Chain Planning solutions in the market such as OneStream, Oracle EPM, SAP BPC/SAC, O9, Kinaxis, Blue Yonder etc.

This is what you will do at Anaplan

Responsibilities

Strategic Partnership Executive Engagement

• Own and nurture relationships with C-suite executives (CFO, CIO, CHRO, CDO) and senior stakeholders, establishing yourself as a trusted advisor and aligning on strategic priorities, value realization, AI transformation, and long-term investment decisions.
• Lead outcome-driven Executive Business Reviews (EBRs), presenting compelling narratives that connect Anaplans capabilities to the customers strategic priorities and clearly articulate business value to influence renewal, expansion, and investment decisions.
• Advise customers on establishing a robust Center of Excellence (CoE) and governance structure to foster self-sufficiency and scale while enabling stakeholder alignment, prioritization, and scalable adoption.

Value Realization Adoption

• Drive measurable ROI and business outcomes from Anaplan investments across onboarding, implementation, and adoption phases ensuring strong customer health.
• Proactively monitor platform usage and sponsorship, identifying risks and deploying targeted action plans to drive sustained adoption and protect renewals.
• Develop and execute customer success plans aligned to value realization, adoption, and growth objectives.
• Develop customer success assets and playbooks and help drive customer references and case studies to reinforce value realization and support expansion.
• Drive enablement, training, and best practices to foster adoption and customer self-sufficiency.

Commercial Growth Expansion

• Identify and drive platform expansion opportunities, including AI use cases, across key business functions (Financial Planning Analysis or Supply chain planning) to increase platform footprint and business value.
• Collaborate with Sales and Partners to build and progress pipeline within existing accounts through structured account prioritization and pipeline development.
• Proactively identify and mitigate renewal risks in partnership with Renewal Managers and Account Executives to secure and grow the commercial relationship ensuring high retention and strong NRR, and predictable renewals.
• Translate Anaplan s platform and AI capabilities into clear business value to drive expansion and customer investment.

Customer Advocacy Internal Collaboration

• Serve as the voice of the customer to internal Anaplan teams (Product, Support, Community), advocating for their needs and ensuring objectives are aligned across business and technical stakeholders.
• Act as a primary point of escalation, focusing on swift resolution and maintaining positive momentum to maintain customer confidence and protect customer health.
• Contribute to the development of customer success assets, playbooks, and customer case studies to strengthen the Anaplan community.
• Own key relationships with customers and proactively maintain high levels of engagement with a focus on increasing customer satisfaction and loyalty while identifying growth opportunities.
• Promote and support engagement with Anaplan through community usage, user groups, and event participation.
• Act as the primary customer contact, managing stakeholders across business and IT and driving change management initiatives.

Your Qualifications

• At least 8+ years of work experience in customer-facing roles such as customer success, presales, management or technology consulting with experience driving renewals and expansion.
• Deep subject matter expertise in Financial Planning Analysis (FPA) and/or Supply chain planning space with a strong understanding of Enterprise Performance Management (EPM) and Enterprise Planning Analytics.
• Hands-on experience from consulting or implementation perspective on FPA / Supply chain planning products such as Anaplan, OneStream, Oracle EPM, SAP BPC/SAC, O9, Kinaxis, Blue Yonder etc.
• Excellent communication, presentation, and interpersonal skills, with a consultative and value-oriented approach.
• Ability to translate technical platform capabilities into business value for customers.
• Bachelor's degree, with focus on business, finance, marketing, operations, supply chain. CA/MBA a plus

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.