Customer Success- (B.tech)

Trackier is a leading SaaS platform serving businesses across 20+ countries worldwide. For over a decade, we have empowered brands, advertisers, agencies, and ad networks with innovative Performance Marketing and Mobile Marketing solutions that drive growth and maximize conversions.

We empower marketers worldwide with advanced technology and a customer-first approach. We help businesses build impactful campaigns, create exceptional user experiences, and ensure data privacy. Our smart solutions are designed to optimize marketing strategies, enhance efficiency, and foster long-term customer relationships based on trust. Trackier was founded to solve a critical challenge—enabling marketers to accurately measure success and build meaningful customer connections. We believe data is not an obstacle but a powerful tool that helps teams become smarter and more effective.

Requirements

• 2 + years of experience in Technical Customer Success, Onboarding, Implementation, preferably within a B2B SaaS environment
• Bachelor's degree in Engineering is mandatory. (B.Tech/BE)
• Strong understanding of SDKs, APIs, pixels, postbacks, tracking flows, and web/mobile attribution ecosystems
• Experience leading technical product demos and customer onboarding conversations
• Hands-on experience working with SaaS marketing, attribution, or customer engagement platforms
• Ability to simplify complex technical concepts into clear, actionable guidance for both technical and non-technical stakeholders
• Experience managing multiple customer implementations in a fast-paced environment
• High proficiency in leveraging AI tools to improve productivity, documentation, and customer communication while applying strong judgment and contextual thinking
• A proactive mindset with strong ownership, curiosity, and a continuous learning approach
  
  

What You'll Do:

• Lead product demos and onboarding sessions by understanding each customer's business model, use case, and success goals
• Own the onboarding journey end-to-end—from kickoff to go-live—ensuring timely execution, visibility, and successful implementation
• Drive hands-on implementation including SDK/API integrations, tracking setup, validation, and troubleshooting
• Act as a trusted product expert, translating technical capabilities into meaningful business outcomes for customers
• Manage multiple onboarding projects simultaneously while proactively tracking progress, dependencies, and timelines
• Share implementation guides, documentation, best practices, and next steps proactively to ensure a smooth customer experience
• Partner closely with Sales, Product, Engineering, and Support teams to remove blockers and deliver successful implementations
• Anticipate risks early, identify potential delays, and resolve issues before they impact customer success
• Take complete ownership of customer issues and drive them to resolution with urgency and accountability
• Ensure every customer is successfully onboarded, confident using the platform, and well-positioned for long-term growth
  
  

How You Work and Who You Are:

• You are proactive, execution-driven, and take ownership from start to finish
• You are hands-on, solution-oriented, and enjoy solving technical challenges
• You communicate effectively with both technical and business stakeholders
• You thrive in fast-paced environments and can manage multiple priorities with ease
• You have a strong learning mindset and continuously strive to improve
• You collaborate seamlessly across teams to deliver exceptional customer experiences
  
  

Benefits

• Gain exposure to global customers, cross-functional teams, and large-scale SaaS products that solve real business challenges
• Take ownership of high-impact initiatives with the opportunity to influence product, customer success, and business outcomes
• Thrive in a collaborative, fast-paced environment that values innovation, continuous learning, and professional growth
• Receive competitive, industry-leading remuneration commensurate with experience and contributions
• Benefit from comprehensive medical insurance coverage and employee-centric benefits
• Enjoy attractive reimbursement policies within a supportive and nurturing workplace
• Experience a five-day workweek culture supported by a collaborative and development-focused team
• Continuous learning opportunities with clear avenues for career growth and development