Customer Success Associate

Company Description BillCut is a India-based fintech company focused on transforming how people manage debt and credit. The team is made up of creators, problem-solvers, and curious minds driven by the mission to end financial traps and empower individuals to take control of their money. BillCut offers smart, simple solutions that reduce stress around money management by shifting high-interest credit to lower-interest EMI plans through seamless technology and trusted partnerships with leading financial institutions. The company is committed to putting people first and helping individuals across India build a brighter financial future.
Role Description This is a full-time, on-site Customer Success Associate role based in New Delhi. The Customer Success Associate will support customers in understanding and using BillCut's solutions, address queries related to debt management and EMI plans, and guide customers through the onboarding process. The role involves proactive customer engagement, resolving customer issues, monitoring account health, and ensuring customers experience smooth and beneficial financial transitions. The associate will collaborate with internal teams to communicate customer feedback, identify opportunities for service improvement, and contribute to customer retention and satisfaction initiatives.
Qualifications

• Customer-focused skills: Customer Engagement, Customer Support
• Relationship and outcome-oriented skills: Customer Satisfaction, Customer Retention
• Data and problem-solving skills: Analytical Skills
• Strong verbal and written communication skills in English and Hindi
• Ability to work collaboratively with cross-functional teams and manage multiple customer interactions
• Prior experience in customer success, customer support, or fintech/financial services is preferred
• Bachelor's degree in Business, Finance, Communications, or a related field, or equivalent practical experience