Customer Success Associate
AlgoSec · Gurugram · onsite · Posted 21d ago
Undisclosed2–5 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
As we continue to expand our cloud and enterprise business globally, we are looking for a Customer Success Associate.
This is an opportunity to join a profitable, growing cybersecurity company with strong market traction, a collaborative culture, and significant growth potential.
Reporting To: VP of Global Customer Success
Direct Employment
What You ll Do
- Manage a large volume of customers in the scaled segment, driving engagement through a one-to-many approach.
- Segment customers based on product usage, adoption stage, and other metrics to design targeted engagement strategies.
- Coordinate and execute digital-first programs (emails, webinars, playbooks, office hours, communities) to accelerate time-to-value and improve adoption.
- Monitor customer health and define critical triggers (e.g., low usage, poor NPS) to identify accounts requiring intervention.
- Partner with internal teams (CSMs, Support, Product, Marketing, Sales) to route customers to the right resources and ensure timely follow-up.
- Track and report on the effectiveness of scaled engagement (open rates, webinar attendance, adoption trends, retention metrics).
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
TestingAutomationUsageFocusEnterprise BusinessComputer NetworkscloudSalessalesforceProduct Marketing
About AlgoSec
AlgoSec
IT Services & Consulting
201-500
employees
2004
22 years old
Ridgefield Park
United States
About
AlgoSec provides robust security solutions for diverse network environments, focusing on securing critical workloads for numerous organizations.
Industries
IT Services & ConsultingHardware & NetworkingSoftware Product
Employee ratings
29 reviews
3.3/ 5
Culture
3.5
Career growth
3.1
Work-life
4.0
Employees rate it well for
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