Customer Success Associate

Company Description Olsen Spaces designs and manages premium office spaces in prime Bengaluru locations such as HSR Layout, Indiranagar, and Koramangala. The company offers fully serviced, ready-to-move-in private cabins, custom-managed offices, and open workstations that are flexible and cost-effective alternatives to traditional offices. Each workspace is customizable to reflect a client's brand identity and can scale with business growth. Olsen Spaces focuses on creating aesthetic yet highly functional environments that enhance collaboration, comfort, and efficiency, providing a seamless experience from discovery to move-in. The team combines design, flexibility, and functionality to build workplaces where teams can thrive.

LOCATION: HSR Layout. Bengaluru

CTC RANGE: ₹4.2 – 5.0 LPA

EMPLOYMENT TYPE: Full-time

ROLE SUMMARY

We are looking for a proactive, personable Customer Support & Success Executive to own the end-to-end client experience across our buildings. You will be the primary point of contact for tenants resolving queries, coordinating with internal teams to close tickets, building genuine relationships through regular in-person check-ins, and ensuring a smooth journey from onboarding to renewal. This role is ideal for someone who enjoys people, thrives on follow-through, and takes ownership of outcomes rather than just tasks.

KEY RESPONSIBILITIES

Client Support & Query Resolution

• Serve as the first point of contact for all client queries received via call, text, and other channels.

• Log and raise support tickets accurately for every issue reported, ensuring nothing falls through the cracks.

• Follow up proactively with the concerned point of contact (facilities, housekeeping, finance, tech, etc.) until each

ticket is resolved and closed to the client's satisfaction.

• Track ticket ageing and escalate delays to the appropriate internal stakeholder before they become client-facing

issues.

• Sharing a daily summary of tickets with the team.

Relationship Management

• Meet every client individually at least once a month to check in, understand their evolving needs, and strengthen the relationship.

• Maintain a running record of client sentiment, feedback, and recurring concerns to share with the Founder's Office.

• Act as a trusted, familiar presence for clients someone they can rely on beyond just transactional support.

Onboarding & Welcome Experience

• Own the onboarding of all new clients, ensuring a warm, well-organised welcome into the space.

• Coordinate welcome gifting and personal touches that reflect the Olsen Spaces brand experience.

• Help new clients get set up in their space access, seating, amenities, and introductions to relevant on-site teams so they feel settled from day one.

Billing & Collections Support

• Track rental due dates across clients and follow up on pending or overdue rental payments in a timely, professional

manner.

• Coordinate with the finance team to resolve billing discrepancies raised by clients.

WHAT WE'RE LOOKING FOR

• 0–3 years of experience in customer support, client success, hospitality, or a similar client-facing role (freshers with

strong communication skills may also be considered).

• Excellent verbal and written communication skills in English; Hindi/Kannada is a plus.

• Strong follow-up discipline, comfortable chasing multiple open items across teams without losing track.

• Warm, professional interpersonal style; genuinely enjoys building relationships with people.

• Comfortable with basic tools such as Excel/Google Sheets and ticketing/communication platforms (e.g. WhatsApp Business, Periskope, or similar).

• Organised, detail-oriented, and able to manage multiple clients and buildings simultaneously.

• Willingness to travel between buildings across Bengaluru as needed.

WHAT YOU'LL GET

• A high-visibility, high-ownership role working closely with the Founder's Office.

• Direct exposure to operations, client management, and business strategy at a fast-growing company.

• A collaborative team environment across operations, finance, and marketing.

• Compensation of ₹4.2 – 5.0 LPA, based on experience and fit.