Customer Success Associate

JOB DESCRIPTION

Client Relations & Customer Success Executive

Experience: 25 Years | Employment Type: Full-time

Role

Manage client relationships and customer success with a strong focus on ideation, creative thinking, client retention, and business growth. Understand client needs, develop ideas and solutions, and work closely with BDM, Production, and Operations teams to bring them to execution.

Key Responsibilities

• Lead ideation based on client requirements, business objectives, market trends, and customer insights.
• Proactively develop new concepts, creative solutions, campaigns, and engagement ideas for clients.
• Convert client conversations and challenges into actionable ideas and opportunities.
• Build and maintain strong client relationships.
• Drive customer satisfaction, engagement, retention, and repeat business.
• Coordinate with BDM, Production, and Operations for smooth execution.
• Manage client feedback, revisions, concerns, and escalations.
• Identify opportunities for upselling, cross-selling, and additional business.
• Continuously identify ways to improve the client experience and add value.

Key Skills

• Strong Ideation & Creative Thinking
• Client Relationship & Customer Success
• Communication & Presentation
• Problem Solving
• Client Retention
• Business Development Mindset
• Cross-functional Coordination
• Negotiation & Follow-up

Apply at [email removed]