Customer Success Associate

About Sectona  

Sectona is a Privileged Access Management company that helps enterprises mitigate risk of targeted attacks to privileged accounts spread across data centers and cloud. It provides modern infrastructure access layer for new age workforce to build, confidently access and operate a faster, more secure technology environment. Sectona delivers a single stack integrated Security Platform which hosts multiple solutions, such as, Privilege Access Management (PAM), Privilege Access Governance (PAG), DevOps Secret Management (DSM) and Endpoint Privilege Management (EPM) for securing dynamic workforce access across on-premises or cloud workloads, endpoints and machine to machine communication.

Sectona works with diverse set of customers from 25+ countries with focus on India, Middle East, Africa, South East Asia, Europe and UK.

For more information, visit www.sectona.com and follow @sectona1 on Twitter or @Sectona on LinkedIn.

What you will do for Sectona

We are looking for a Customer Success Associate to join our fast-paced team. You will serve as the heartbeat of our customer operations, keeping our data pristine, our dashboards current, and facilitate synchronization between internal stakeholders and customer team.

Primary Responsibilities

• Customer Touchpoints: Conduct regular check-ins with customers, diagnose their technical roadblocks, and brief internal support teams for fast resolution.
• Dashboard & Tracker Ownership: Build and maintain customer-specific project trackers and dashboards to drive accountability and transparency across all assigned accounts.
• CRM Hygiene & Management: Execute continuous data hygiene within the CRM platform to ensure all records reflect current account statuses.
• Interaction Logging: Record precise notes, feedback, and action items against customer profiles immediately following meetings.
• Channel Maintenance: Keep reliable, open channels of communication active between the company and our client base.

Team Info

We are a lean company with a diverse team of coders, testers and sales professionals by the day and musicians, sports-lovers, photographers, bloggers and dancers all the other times, we are looking forward to expand this diversity and create a unique experience for our customers through our distinct problem-solving approach.

Skills and Experience you require:

• 0-2 years of experience in Customer Success
• Outstanding interpersonal and communication skills
• Detail-oriented mindset with experience or comfort using CRM tools and tracking dashboards.
• Bachelor's degree in a relevant discipline and a strong customer-first attitude are encouraged to apply.

Nice-to-have Skills:

• To track operational metrics (utilization, adoption, satisfaction score, etc.)- Data Literacy
• Familiarity with building or updating reporting layouts and dashboards to present these metrics and list down account health
• Guide a customer through structured onboarding presentation and familiarize them with key stakeholders for their account.

You should apply if....  

• Care about contributing to an amazing work culture and environment.
• Are comfortable with the fast-paced nature of a tech startup.

Work Location: Mumbai, India