Customer Success Associate

Manage customer onboarding, platform activation, and repeat usage.

Build strong customer relationships to drive retention and volume growth.

Coordinate with internal teams, suppliers, and OMCs for seamless order fulfilment.

Resolve customer queries, payments, and delivery-related issues promptly.

Identify upselling and cross-selling opportunities within existing accounts.

Maintain CRM data and track customer performance across assigned accounts.

2–4 years of experience in Customer Success, Sales, or B2B customer-facing roles.

Excellent communication skills in Kannada (written & spoken); English and Hindi preferred.

Strong relationship management, negotiation, and problem-solving skills.

Comfortable with field visits, CRM tools, and travelling across Karnataka.