Customer Success Associate (Remote)

We're a growing career consultancy that helps entry-level to mid-level IT professionals land better software engineering opportunities. We're looking for a proactive, highly organized Client Success Associate to join our remote team and become the primary point of contact for our candidates throughout their job search journey.

What You'll Do:

• Connect with candidates daily to track their progress, answer questions, and ensure they stay on track throughout the placement process.
• Monitor candidate activity and follow up when required actions, applications, documents, or other program requirements are pending.
• Ensure candidates follow the processes and guidelines agreed upon as part of the HireShell program.
• Provide guidance, support, and timely follow-ups to help candidates overcome challenges during their job search.
• Build strong relationships with candidates while maintaining accountability for their commitments and responsibilities.
• Maintain accurate records of candidate interactions, progress, follow-ups, and action items.
• Identify and escalate repeated or unresolved issues when candidates are not following required processes.
• Coordinate with internal teams to ensure candidates receive the right support at the right time.
• Manage multiple candidates simultaneously while ensuring no follow-ups or important tasks are missed.

What We're Looking For:

• Excellent communication skills in both Hindi and English.
• High ownership and accountability you take responsibility for ensuring candidates stay on track throughout the program.
• Strong time management and organizational skills, with the ability to track and manage multiple candidates efficiently.
• Strong attention to detail and the ability to identify missing information, pending tasks, or inconsistencies.
• Proactive mindset with a positive, problem-solving attitude.
• Comfortable communicating with candidates and following up firmly but professionally when required.
• Comfortable working independently in a fast-paced remote startup environment.
• Entry-level candidates who are eager to learn, grow, and build a career in customer success or operations are encouraged to apply.

What We Offer:

• Fully remote role with flexible working hours.
• Opportunity to work closely with a fast-growing startup and make a meaningful impact.
• Salary: Rs 20,000 - Rs 30,000 per month (based on experience and performance).
• Significant learning and growth opportunities.

Job Type:

• Full-time
• Permanent

Benefits:

• Flexible schedule
• Work from home