Customer Success Associate - Remote

Job Summary

Job Overview: Dozee is looking for a proactive and detail-oriented professional to manage client support, project execution, and reporting operations. The role involves handling end-to-end project management, preparing clinical and technical reports, ensuring data accuracy, and supporting teams via HubSpot and other tools. Candidates should have 2+ years of experience, strong communication skills, and expertise in operations, CRM systems, and Advanced Excel. This is a full-time, on-site role (6 days/week).

Key Responsibilities

• Client Support Project Management: Deliver end-to-end support from initial demos through to project completion, ensuring seamless operations and a high level of client satisfaction.
• Technical Clinical Reporting: Prepare, review, and ensure the accuracy of Techno-Clinical Reports in alignment with project requirements and compliance standards.
• Data Validation System Accuracy: Develop and maintain Accuracy Test Reports to validate data integrity and system performance.
• Standardized Reporting: Create and update CGR (Clinical Governance Report) Templates to ensure consistency in reporting and analysis.
• Performance Evaluation: Generate DMER (Device Monitoring Evaluation Reports) and Impact Reports to evaluate project outcomes and performance indicators.
• Platform Support (HubSpot): Maintain up-to-date expertise in the HubSpot platform; provide support and troubleshooting for the field team, ensuring efficient knowledge transfer and issue resolution.
• Onboarding Data Support (US Team): Assist with US onboarding processes and perform data-related tasks to support the US field team in achieving operational efficiency.
• Service Documentation: Prepare timely and accurate device service reports upon request from the field team, facilitating effective communication and follow-up.

Experience

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.