Customer Success and Sales Executive (CSSE)

Responsibilities

• Onboard new customers and introduce them to products, services, and portal features
• Understand customer needs, resolve concerns promptly, and ensure high satisfaction
• Act as a customer buddy, building strong and long-term relationships
• Guide customers through portal and product workflows for smooth adoption
• Communicate product features, service updates, and benefits clearly
• Be a continuous partner throughout the entire customer lifecycle
• Manage customer communication via Zoom, Microsoft Teams, email, and social platforms
• Coordinate and schedule meetings, demos, and follow-ups using strong calendaring skills
• Identify upsell and cross-sell opportunities based on customer usage and needs
• Qualify inbound leads and assist in converting prospects into customers
• Follow up with warm leads, trial users, and dormant prospects to drive conversions
• Support sales campaigns, promotions, and outreach initiatives
• Maintain CRM records, lead status, and sales pipeline tracking
• Conduct product demos and introductory calls for prospects
• Collect customer feedback, testimonials, and success stories
• Collaborate with sales and marketing teams to nurture leads and close deals

Requirements

• Basic accounting knowledge
• Excellent English verbal and written communication skills
• Proficiency in Microsoft Word, Excel, and PowerPoint
• Strong interpersonal and relationship-building skills
• Understanding of social media management
• Hands-on experience with Zoom and Microsoft Teams
• Excellent organizational, follow-up, and coordination skills
• Sales-oriented and customer-centric mindset

Additional Requirement

• Must be available to work in the US (CDT) time zone

Risk / Contract Clause

• In case of early contract termination, a breakage penalty equivalent to the remaining contract compensation (minimum 12-month commitment) will be applied

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.