BENGALURU · FULLTIME
Customer Success Analyst
Sterling Information Resources
Bengaluru · onsite · Posted 6d ago
Sourced from
Undisclosed3–8 yrsfulltimeBengaluru
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Section · 01
About this role
What Youll Do:
- Partner with Customer Success Managers, Directors, and cross-functional teams to support account management activities and strategic initiatives.
- Analyze customer and operational data to identify trends, opportunities, and areas for improvement.
- Prepare and deliver reports and customer insights while ensuring service commitments are met.
- Manage Salesforce cases and support requests through timely updates, communication, and resolution.
- Maintain client documentation, operational guidelines, partnership records.
- Support account onboarding, customer requests, escalations, and quality assurance activities.
- Gather customer feedback and collaborate with internal teams to improve processes, products, services, and reporting.
- Contribute to initiatives that enhance customer satisfaction and business performance.
What You May Need to be Successful:
- Bachelors degree or equivalent work experience.
- 3+ years of customer-facing experience supporting external customers.
- Strong analytical and problem-solving skills.
- Excellent communication and relationship-building abilities.
- Experience with Salesforce, Siebel, or similar CRM platforms.
- Proficiency in Microsoft Office, particularly Excel, PowerPoint, Outlook, and Word.
- Strong organizational skills and attention to detail.
- Ability to manage multiple priorities in a fast-paced environment.
- A proactive approach, strong sense of ownership, and adaptability to changing business needs.
Why Join This Team
This role offers an opportunity to deepen your expertise in customer success, analytics, and enterprise account management while partnering with teams across the business. Youll gain exposure to strategic customer relationships, contribute to meaningful initiatives, and play an important role in helping customers achieve their goals.
We have great people here and are looking for more. Come join us!
Fraud Alert
First Advantage does not charge candidates any fees at any stage of the recruitment process. We will never ask you to make a payment, purchase equipment, transfer money, or provide financial account information to obtain employment. If anyone claiming to represent First Advantage requests payment or other financial information, please treat the communication as suspicious and contact us through this website for verification.
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Equal Employment Opportunities at First Advantage
First Advantage is an equal opportunity employer. We are committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation. Employment decisions at First Advantage are based solely on qualifications, merit, and business needs. We do not discriminate in any aspect of employment on the basis of race, color, national origin, ancestry, citizenship, religion, creed, sex, gender identity, gender expression, sexual orientation, marital or family status, pregnancy, age, physical or mental disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable law.
First Advantage is an equal opportunity employer. We are committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation. Employment decisions at First Advantage are based solely on qualifications, merit, and business needs. We do not discriminate in any aspect of employment on the basis of race, color, national origin, ancestry, citizenship, religion, creed, sex, gender identity, gender expression, sexual orientation, marital or family status, pregnancy, age, physical or mental disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable law.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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Section · 02
Skills
customer satisfactionSiebelcrmmicrosoft officecrm platformscustomer feedbackcustomer successenterprise accountAnalyticsOnboardingQuality AssurancesalesforceCustomer Relationshipsaccount management
Section · Company
About Sterling Information Resources
Sterling Information Resources
Analytics & KPO
102
employees
₹4.7L PA avg
Avg at Sterling Information Resources
About
Sterling Information Resources (I) Pvt. Ltd., operating under First Advantage, is a global provider of background screening and verification services. The company specializes in employment checks, criminal record verification, and compliance-driven research to support hiring decisions. With advanced analytics and a strong presence across industries, Sterling delivers trusted insights that help organizations mitigate risk and ensure workforce integrity.
Employee ratings
10 reviews
3.5/ 5
Culture
3.0
Career growth
2.8
Work-life
3.1
Employees rate it well for
Overall Company35Company Culture33
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