Customer Success Analyst
Insightsoftware · Hyderabad · onsite · Posted 28d ago
Undisclosed3–5 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
About Us:
insightsoftware is a global provider of reporting, analytics, and performance management solutions that unlock the potential of business data and transform the way finance and data teams operate. We empower leaders from over 32,000 organizations to make timely and intelligent decisions. Our comprehensive solutions span Financial Planning and Analysis (FPA), Controllership, and Data and Analytics. We deliver finance teams the insights required to navigate any economic climate and drive greater financial intelligence, while increasing productivity, visibility, accuracy, and compliance. Learn more at insightsoftware.com.
Job Description
Shift timings - 5.30 pm to 2.30 am
Work mode - Work from office (Hyderabad location)
Responsibilities
- Handling "At Risk" customers effectively is crucial for maintaining relationships and preventing churn
- Update customer health information when applicable based on negotiation and discussions with the customer
- Create renewal offers/quotes based on contract information, customer usage, and company direction
- Report and maintain an accurate forecast; manage renewal forecasting meetings and collaboration activities for designated account portfolio
- Negotiate contract terms and pricing with guidance from relevant internal departments and management
- Maintain and update account information in CRM
- Refer potential opportunities for expansion to our Sales team
- Share customer feedback with appropriate internal departments including but not limited to Customer Success, Support, and Management
- Gain a basic knowledge of insightsoftware solutions to better communicate value with customers
Competencies
- To perform the job successfully, an individual should demonstrate the following competencies:
- Drive Discipline - ability to focus and work hard to achieve the right results.
- Customer Focus - Enthusiastic about making clients successful.
- Integrity - high ethical standards and doing the right thing even when others aren t looking.
- Mental agility - a keen intellect and comfort with complexity; enjoy tackling new challenges and solving problems.
- Detail-orientation - be thorough and consistently deliver high-quality work
Qualifications
Renewals Management or Account Management in the software industry
- Knowledge of CRM systems, preferably Salesforce: The Customer Company
- Knowledge and experience reviewing and comprehending contract terms, preferably in software.
- Ability to work in a fast-paced environment.
- Ability to work cross-functionally with other departments and team members.
- Comfortable in a highly autonomous role with strong organizational skills
- Knowledge of CPQ, SalesLoft, NetSuite, and other related tools a plus
- Ready to work in eastern shift time (evening 5:30 to morning 2:30 India time)
- Excellent interpersonal and written and oral communication skills.
- Preferred qualifications:
- Salesforce: The Customer Company or any CRM experience
- Experience working for a software company in the renewals or customer success department.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Learn more about our high-energy, high-performance global team: Work With Us
insightsoftware About Us: Hear From Our Team
Background checks are required for employment with insightsoftware, where permitted by country, state/province.
At insightsoftware, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.
Disclaimer: This job posting and location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
crmcrm systemscustomer feedbackcustomer successControllershipbusiness dataAnalyticsFPACommunication SkillsSalessalesforceFinancial Planningcompliancefinanceaccount managementNetsuiteperformance managementForecasting
About insightsoftware
Insightsoftware
Software Product
650
employees
2003
23 years old
Hyderabad/Secunderabad, Telangana
India
₹19.5L PA avg
Avg at insightsoftware
About
insightsoftware is a global provider of reporting, analytics, and performance management solutions.
Industries
Software ProductHardware & Networking
Employee ratings
10 reviews
3.2/ 5
Culture
2.2
Career growth
2.1
Work-life
2.3
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