Customer Success Analyst- Intern

Position: Customer Success Analyst-Intern

Location: Delhi(Panchsheel Park), Onsite

Working Days: Monday to Friday

Duration of Internship: 3-month full-time internship

Conversion: Performance-based conversion to a full-time Customer Success Analyst role

About Fundamento:

We're on a mission to reinvent how enterprises talk to their customers! At Fundamento, we're building voice agents that are transforming how India's biggest lenders- like IIFL, Paytm, Hero FinCorp, Shriram Finance and Jio Financial Services- talk to their customers. Backed by Google, led by experienced entrepreneurs (Harvard, Oxford, Booth Alumni), and trusted by the financial service giants- this is your chance to work at the heart of the AI revolution.

Role Overview:

We're hiring Customer Success Analyst (CSA) Interns to work at the intersection of data, product, and AI. This role is designed for individuals who want hands-on exposure to how AI systems are deployed and scaled in enterprise environments. You won't just observe; you'll actively help solve real business problems alongside Customer Success, Product, and Tech teams.

Key Responsibilities

● Work with large datasets, cleaning, structuring, and organising data for analysis

● Perform data analysis to derive actionable insights for clients and internal teams

● Support in building and refining AI workflows, including prompt writing (based on interest)

● Conduct quality audits to identify product gaps, inefficiencies, and improvement areas

● Collaborate closely with Customer Success, Product, and Engineering teams

● Contribute to ongoing process improvements and operational efficiency

● Gradually take on ownership of client accounts and relationships as you build product and domain knowledge

What We're Looking For

● Strong analytical thinking and comfort working with data

● Empathy, patience and a customer-first mindset when handling queries and concerns

● High ownership and willingness to learn in a fast-paced environment

● Good communication and ability to structure thoughts clearly

● Attention to detail and problem-solving mindset

● Prior exposure to data, analytics, or AI tools is a plus (not mandatory)

● Comfort with advanced Excel

● Interest in building a long-term career in Customer Success, with willingness to move along with analysis into client-facing work

Why This Role

● Work on real enterprise use cases, not dummy projects

● Gain first-hand exposure to how AI is applied at scale in businesses

● Opportunity to work closely with cross-functional teams and influence outcomes

● Steep learning curve with high ownership from day one.