PUNE · FULLTIME
Customer Success Administrator
Energy Exemplar
Pune · onsite · Posted 4d ago
Sourced from
Undisclosed2–5 yrsfulltimePune
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Section · 01
About this role
Job Summary
Requirements
Experience
Technical Analytical Skills
Process Optimization Project Management
Communication Collaboration
Problem-Solving Decision-Making
Dependability Adaptability
Key Responsibilities
Customer Renewals Contract Management
Data Accuracy CRM Management
Cross-Regional Collaboration Stakeholder Engagement
Process Optimization Automation
Quarterly Business Review (QBR) Coordination
Customer Documentation Compliance Management
Customer Engagement Relationship Management
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
As a Customer Success Administrator, you will own the operational backbone of our global renewals and customer success processes. You will set standards, mentor and guide administrators across regions, and drive the adoption of Salesforce and AI-enabled tooling to make our customer success operations faster, more accurate, and more scalable.
Requirements
Experience
- 2-5 years of experience in a customer success, administrative, or operations role within a SaaS, technology, or enterprise software environment.
- Proven experience managing customer accounts, supporting contract renewals, and optimizing business processes.
Technical Analytical Skills
- Proficiency in CRM platforms such as Salesforce, HubSpot, or similar tools.
- Experience with workflow automation tools and data analytics platforms is a plus.
- Strong ability to analyze data, generate reports, and provide actionable insights.
Process Optimization Project Management
- Demonstrated ability to streamline customer success processes and implement scalable solutions.
- Experience managing cross-functional projects and driving operational improvements.
Communication Collaboration
- Excellent verbal and written communication skills, with the ability to engage effectively across global teams and customer stakeholders.
- Strong interpersonal skills to build and maintain professional relationships across different cultures and business functions.
Problem-Solving Decision-Making
- Ability to think strategically and execute solutions that enhance customer experience and operational efficiency.
- Proactive approach to identifying challenges and implementing effective resolutions.
Dependability Adaptability
- Self-motivated, proactive, and able to work independently with minimal supervision.
- Comfortable in a fast-paced, dynamic environment with evolving priorities.
Key Responsibilities
Customer Renewals Contract Management
- Own the renewal process by generating, reviewing, and revising renewal quotes, ensuring alignment with contractual terms and customer needs.
- Collaborate with legal, finance, and sales teams to manage contract amendments and term negotiations.
Data Accuracy CRM Management
- Ensure customer records are maintained with a high level of accuracy through proactive data audits and validation processes.
- Utilize CRM systems (e.g., Salesforce, HubSpot) to track customer interactions, update records, and provide data driven insights to support decision-making.
Cross-Regional Collaboration Stakeholder Engagement
- Serve as a strategic partner to Customer Success Managers across different geographies, ensuring consistent service delivery and adherence to global best practices.
- Act as a liaison between regional teams and senior leadership, providing reports and recommendations to enhance customer success strategies.
Process Optimization Automation
- Identify inefficiencies in customer support workflows and implement process improvements to enhance operational effectiveness.
- Leverage automation tools to streamline administrative tasks, including customer engagement campaigns, renewal reminders, and reporting dashboards.
Quarterly Business Review (QBR) Coordination
- Lead the planning and execution of QBR meetings, ensuring all stakeholders are aligned and materials are prepared in a timely manner.
- Analyze customer data to generate insights that inform QBR discussions and strategic recommendations.
Customer Documentation Compliance Management
- Ensure timely processing and storage of key customer documents, including EULAs, invoices, and compliance certificates.
- Maintain adherence to company and industry standards for document management and confidentiality.
Customer Engagement Relationship Management
- Drive proactive customer outreach initiatives, ensuring timely communication regarding renewals, training opportunities, and value-added services.
- Support escalation management by troubleshooting customer issues and coordinating resolutions with internal teams.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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Section · 02
Skills
Customer ExperienceCustomer EngagementAutomationcrmCompliance ManagementAutomation ToolsAuroraanalytical thinkingcrm systemscrm platformsauditscustomer successAnalyticsCommunication Skillscompliancecontract managementArtificial Intelligence
Section · Company
About Energy Exemplar
Energy Exemplar
Software Product
300
employees
1999
27 years old
Pune, Maharashtra
India
₹24L PA avg
Avg at Energy Exemplar
About
Developer of PLEXOS®, a modeling software for the energy sector, enabling stakeholders to navigate the decarbonization challenge effectively.
Industries
Software Product
Employee ratings
10 reviews
3.7/ 5
Culture
4.1
Career growth
3.8
Work-life
4.1
Employees rate it well for
Work-Life Balance45Company Culture41
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