Customer Solutions Manager

Techtinium Technologies is hiring a Customer Solutions Specialist to help build an AI-powered advanced production scheduling (APS) platform for manufacturers. The platform helps production planners build better schedules faster, replacing spreadsheets, legacy APS tools, and the manual workarounds planners build around scheduling systems such as SAP PP/DS, Siemens Opcenter, and PlanetTogether. The platform is used in aerospace, defense, and industrial manufacturing sectors.

The core responsibilities for the job include the following:

Implementation and Integration:

• Lead technical discovery with prospective and existing customers running ERP systems (commonly SAP, but also Oracle, Infor, and others), mapping their production planning data model and processes to the platform's implementation requirements.
• Design and build data integrations between the customer's ERP and the platform, including master data extraction and ongoing sync.
• Own the technical execution of proof-of-value (POV) engagements end-to-end from data extraction through pilot scheduling results.

Competitive and Sales Support:

• Serve as the internal and customer-facing expert on where incumbent ERP-native planning/scheduling tools fall short operationally, and translate that into sharper competitive positioning.
• Support sales conversations and shape proof-of-value engagements at ERP-heavy accounts.

Product and Customer Support:

• Partner with the product team to prioritize integration and platform requirements that support customer deals.
• Provide day-to-day customer solutions engineering supportconfiguration, troubleshooting, and training

Requirements:

• 4+ years of hands-on ERP experience, with direct work in production planning modules (e. g., SAP PP).
• Practical, configuration-level experience with an advanced planning/detailed scheduling module (e. g., SAP PP/DS), ideally including at least one full implementation or migration project.
• Working knowledge of ERP data structures relevant to production scheduling: BOMs, routings, work centers, capacities, and planned/production orders.
• Experience integrating ERP systems with external systems.
• Strong communication skills; comfortable running technical discovery calls directly with customer IT and planning teams.
• Based in India, with the ability to work some overlapping hours with US-based team members.

Nice to have:

• Experience with SAP specifically, including S/4HANA embedded PP/DS and how it works.
• Exposure to integration with adjacent planning/execution systems (e. g., SAP IBP, EWM, or MES systems).
• Prior experience at a manufacturing company (in-house) or a consulting/systems integration background.
• Startup or small-team experience, comfortable with ambiguity and wearing multiple hats.