BENGALURU · FULLTIME
Customer Solutions Leader
Whatfix
Bengaluru · onsite · Posted 12d ago
Sourced from
Undisclosed12–17 yrsfulltimeBengaluru
Your match
?
Sign in to see your match score, skill gaps & tailored resume.
Section · 01
About this role
Who are we
Whatfix has seven offices across the US, India, UK, Germany, Singapore, and Australia and a presence across 40+ countries.
Customers: 700+ enterprise customers, including over 80 Fortune 500 companies such as Shell, Microsoft, Schneider Electric, and UPS Supply Chain Solutions.
- With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the Top 50 Indian Software Companies as per G2 Best Software Awards.
- Recognized as a Leader in the digital adoption platforms (DAP) category for the past 4+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group.
- The only vendor recognized as a Customers Choice in the 2024 Gartner Voice of the Customer for Digital Adoption Platforms has once again earned the Customers Choice distinction in 2025. We also boast a star rating of 4.6 on G2 Crowd, 4.5 on Gartner Peer Insights, and a high CSAT of 99.8%
- Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal
On the G2 peer review platform, Whatfix has received 77 Leader badges across all market segments, including Small, Medium, and Enterprise, in 2024, among numerous other industry recognitions.
About the Role We are seeking a dynamic and experienced Customer Solutions Leader to lead a high-performing team of 10-15 Solutions Engineers. The leader In this role, upholds high technical architecture standards, drives operational excellence, shapes talent growth, and ensures seamless cross-functional collaboration with Customer Success, Product and Engineering teams to deliver long-term customer value. You will be responsible for mentoring the team, driving customer-centric solution implementations, and ensuring the successful delivery of technical solutions that promote user adoption and maximize customer value. You will play a critical role in shaping the strategy, execution, and growth of our Solutions function.
Key Responsibilities - Strategic Leadership: Drive Customer Solutions strategy, capacity planning, and resource optimization across assigned regions or product lines.
- Technical Governance: Manage solution design, deployment, and customer onboarding to ensure timely, scalable, and high-impact implementations. Establish solution architecture standards and ensure overall solution quality and delivery excellence.
- Customer Health & Retention: Monitor customer health metrics, execute proactive interventions, and drive value realization. Act as a trusted technical advisor for key accounts and resolve complex customer escalations.
- Talent Management: Lead hiring, performance management, career development, and onboarding for solution engineering staff.
- Leadership & Culture: Mentor mid-level engineers into leadership roles and foster an inclusive, high-performance team culture.
- Product Liaison: Partner with Product and Engineering leadership to address customer pain points and influence product roadmaps.
- Operational Frameworks: Define delivery standards, manage SLAs, perform root-cause analysis, and enforce quality control.
- 12+ years of experience in a Solutions Engineering, Implementation, or Technical Consulting role, with a proven history of meeting or exceeding core performance KPIs.
- Hands-on technical background (front end) in enterprise software solutions, integration architecture, and enterprise application onboarding. Experience with HTML5, CSS3 (Animation, Grid, Flexbox), vanilla JavaScript(ES5, ES6 and beyond) would be great to have. Sets technical architecture standards and solves high-risk technical bottlenecks.
- Proven capability to leverage AI for developing solutions, building internal tools, and driving operational efficiency improvements.
- Bachelors in Computer Science or a related field is strongly preferred
- Deep understanding of user experience, digital transformation, and customer success methodologies.
- Excellent communication, collaboration, and stakeholder management skills.
- Demonstrated ability to prioritize in a fast-paced, evolving environment while maintaining attention to detail.
- Passion for innovation, problem-solving, and delivering measurable customer impact.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Let the agent run this one for you.
Tailored resume, auto-apply, and referral lookup — in under 2 minutes.
Section · 02
Skills
CSATApplication Deploymentdigital adoptionflexboxengineering leadershipcustomer successCustomer OnboardingB2BEnterprise SoftwareAnalyticsdeploymentDigital TransformationArchitectureCSS3CiscocomplianceAnimationArtificial Intelligence
Section · Company
About Whatfix
Whatfix
Internet
3k+
employees
2013
13 years old
Bengaluru/Bangalore, Karnataka
India
About
Whatfix is a data-driven digital adoption platform (DAP) that enables organizations and users to maximize the benefits of the software.
Industries
Internet
Employee ratings
108 reviews
3.2/ 5
Culture
2.9
Career growth
2.5
Work-life
3.1
Employees rate it well for
Senior Management16Work Life Balance15Work Culture14Salary12Learning11
Find them on