JO
Customer Service
Jobkreators · Gurugram · onsite · Posted 3d ago
Not disclosed1–6 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Description
We are seeking a dedicated and motivated Customer Service Representative to join our team in India. The ideal candidate will have 1-6 years of experience in customer service and will be responsible for ensuring customer satisfaction by providing top-notch support and resolving issues efficiently.
Responsibilities
- Manage customer inquiries and provide timely resolutions to their issues.
- Handle customer complaints with empathy and professionalism.
- Provide product and service information to customers.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with team members to improve customer service processes.
- Follow up with customers to ensure their inquiries are resolved satisfactorily.
Skills and Qualifications
- Excellent verbal and written communication skills in English and local languages.
- Strong problem-solving abilities and a customer-oriented mindset.
- Proficient in using customer service software and tools.
- Ability to work in a fast-paced environment and handle multiple tasks efficiently.
- Basic knowledge of CRM systems and Microsoft Office Suite.
- Strong interpersonal skills and ability to work collaboratively with team members.
Sourced from foundit
Skills
Customer Engagementcrm softwareProblem SolvingReporting SkillsConflict Resolutiontime managementMultitaskingProduct Knowledge