Customer Service

Job Title: Customer Service - Voice
Location State: Karnataka
Location City: Koramangala, Bangalore
Shift: Night Shift

Company Name: VARITE INDIA PRIVATE LIMITED

About the Client: Our client is a leading global professional services company that helps the world's leading businesses, governments, and other organizations build their digital core, optimize their operations, accelerate revenue growth, and enhance citizen services.

Interested candidates can apply by contacting us at [phone removed] or send their updated resume to [email removed].

About The Job:

Key Responsibilities

• Handle customer queries and provide effective resolutions through international voice support.
• Maintain excellent communication and customer-handling skills in English.
• Understand customer requirements and identify suitable opportunities for up selling / cross-selling.
• Meet defined process and performance targets while maintaining service quality.
• Accurately document customer interactions and follow established process guidelines.
• Ensure a positive customer experience during every interaction.
• Consistently achieve key performance metrics such as AHT, CSAT, DSAT, FCR, Quality, and other process KPIs.

Essential Job Functions:

Eligibility Criteria

• Minimum 1+ year of customer service experience on paper.
• Minimum 6 months of international voice process experience is mandatory.
• Candidates with only domestic voice/customer-service experience will not be considered.
• Excellent English communication skills are mandatory.
• Candidates must be comfortable with upselling/cross-selling during customer interactions.
• Candidates should have a clear understanding of customer-service performance metrics.
  
  Mandatory Knowledge of Metrics
  Candidates must be able to define and explain their experience with:
• AHT (Average Handle Time)
• CSAT (Customer Satisfaction Score)
• DSAT (Customer Dissatisfaction Score)
• FCR (First Call Resolution)
• Quality Score
• Upselling and cross-selling

Qualifications:

• Graduates from any recognized university/discipline are eligible.
• 12th-pass candidates may also be considered with relevant and sufficient customer-service experience.
• Excellent verbal communication in English
• Strong listening and interpersonal skills
• Customer-service orientation
• Upselling and cross-selling ability
• Problem-solving and objection-handling skills
• Ability to work with performance targets and KPIs
• Comfortable working in an international voice environment
• Good understanding of customer-service processes and metrics

How to Apply: Interested candidates are invited to submit their resume using the apply online button on this job post.

Equal Opportunity Employer: VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.

Unlock Rewards: Refer Candidates and Earn.
If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.

Exp Req - Referral Bonus
0 - 2 Yrs. - INR 5,000
2 - 6 Yrs. - INR 7,500
6 + Yrs. - INR 10,000

About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.