Customer service (Voice)

Roles and Responsibilities :

• Handle customer inquiries and resolve issues via phone calls, emails, or chats in a timely and professional manner.
• Process transactions, update records, and provide accurate information to customers regarding products/services offered by the company.
• Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.
• Escalate complex issues to senior team members or supervisors when necessary.

Job Requirements :

• 0-5 years of experience in BPO voice process (international voice process).
• Excellent communication skills with ability to work effectively in a fast-paced environment.
• Proficiency in handling multiple tasks simultaneously while maintaining accuracy and attention to detail.