Customer Service - US Healthcare

Position: Customer Service Representative

Location: Noida

Experience: 1+ year in voice Healthcare customer service

Joining: Immediate Joiners Preferred

Shift: 5:30pm - 2:30am

Transport: Both-side cab facility available as per hiring zone

About the Role

We are looking for customer-focused professionals to join our Healthcare Calling Process. The role involves assisting patients/customers over the phone with healthcare-related services, particularly scheduling and rescheduling medical appointments.

Key Responsibilities

• Handle inbound/outbound customer calls related to healthcare services.

• Assist patients with scheduling, rescheduling, and cancelling medical appointments.

• Provide accurate information regarding appointments, healthcare services, and related queries.

• Understand customer requirements and provide appropriate assistance in a professional and empathetic manner.

• Maintain accurate records of customer interactions and appointment details.

• Follow defined processes, quality standards, and compliance guidelines.

• Escalate complex or unresolved customer queries to the appropriate team.

• Ensure a positive customer experience while handling sensitive healthcare-related conversations.

Requirements

• Minimum 1 year of experience in a voice/calling/customer service process preferred.

• Experience in healthcare, medical appointment booking, BPO, or customer service will be an added advantage.

• Excellent verbal communication skills in English.

• Good listening and interpersonal skills.

• Comfortable working in rotational shifts and rotational weekly offs.

• Candidates who can join immediately are preferred.