{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Service - Telecom (Sales) - Chennai","description":"

Position: Customer Service /Inside sales

IMMEDIATE JOINERS /WORK FROM OFFICE

Interested Candidates Can Call on -6364920550

Share resumes - garima.sharma@adecco.com

Key Responsibilities

Manage day-to-day customer support operations
Lead and support customer service executives
Drive outbound calls and customer communications
Prepare daily/weekly/monthly MIS reports
Monitor call quality and process compliance
Coordinate with internal teams for issue resolution
Ensure smooth handling of emergencies and operational incidents
Conduct team coaching and performance reviews

Required Skills

Strong communication and team handling skills
Experience in customer support or command center operations
Good knowledge of MS Excel (VLOOKUP, Pivot Tables)
Escalation and incident management
MIS reporting and analytical skills
Knowledge of CRM/contact center tools

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