Customer Service Team Lead
FirstMeridian Business Services · Gurugram · onsite · Posted 27d ago
About a minute. You'll make an account on the way through.
About this role
Eligibility Criteria:
* Minimum 1-2 years of experience as a Team Leader in a Work From office
* BPO experience is mandatory
* Experience in any eCommerce voice process preferred
* Excellent communication and team handling skills
* Candidates from PAN India with Team Leader experience in BPO can apply
Roles & Responsibilities:
* Managing a team of customer support associates in a voice process
* Monitoring team performance on KPIs like AHT, CSAT, SLA, NPS, Shrinkage & Attrition
* Handling roster management and attendance adherence
* Driving team productivity and performance improvement
* Conducting team huddles, feedback sessions & performance reviews
* Ensuring process compliance and quality standards
* Coordinating with internal stakeholders for smooth operations
* Preparing and sharing daily/weekly performance reports.
If interested please contact-
Supriya: [phone removed]
Prabhleen: [phone removed]
Sourced from naukri
Skills
About FirstMeridian Business Services
FirstMeridian Business Services
Recruitment
130
employees
2018
8 years old
Bengaluru, Karnataka
India
₹5.3L PA avg
Avg at FirstMeridian Business Services
₹3.3L – ₹4.8L PA
This role
About
With presence in 25+ locations pan India, It is one of the leading manpower provider with 45,000+ associates across service lines of Sales Force, Merchandising, Audit, Retail Marketing Solutions delivered on along with CRM and Mobile application platforms. We provide the best-in-industry HR environment to attract and retain talent. An array of blue-chip clientele, comprising more than 40 Multinationals companies and is also substantiated by demonstrated expertise across multiple sectors. Our growing client roster continues to give us the opportunity to learn from our collaborators every day. We look at every new project as a chance to grow, to challenge ourselves, to give our clients more than they ask for, and to push the boundaries of whats possible.
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Employee ratings
10 reviews
Culture
3.6
Career growth
3.3
Work-life
4.1
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