Customer Service Team Lead
Murugappa Group · Jaipur · onsite · Posted 59d ago
Not disclosed3–5 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
- Team Leadership & Management:
- Supervise and guide customer service representatives, ensuring they meet performance standards and company expectations.
- Motivate and coach team members to improve skills and performance.
- Conduct performance evaluations and provide feedback.
- Resolve conflicts and address employee issues.
- Manage workloads, schedules, and resources to ensure efficient operations.
- Customer Service Operations:
- Handle escalated customer issues and complex inquiries.
- Implement and monitor customer service protocols and procedures.
- Ensure timely and effective resolution of customer issues.
- Analyze customer service metrics to identify areas for improvement.
Sourced from foundit
Skills
Customer Servicecustomer satisfactionProblem SolvingPerformanceCommunication Skills
About Murugappa Group
Murugappa Group
Agro Chemicals
51k+
employees
1900
126 years old
Chennai, Tamil Nadu
India
About
Murugappa Group is a diverse conglomerate in India, focusing on sectors such as banking, agriculture, and engineering, recognized for governance and value creation.
Industries
Agro ChemicalsFood ProcessingAuto Components
Employee ratings
302 reviews
4.0/ 5
Culture
3.7
Career growth
3.5
Work-life
3.7
Employees rate it well for
Salary23Senior Management17Work Culture15Career Growth13Work Environment12
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