Customer Service Support Specialist
Sam & Marshall · Noida · onsite · Posted 30d ago
Not disclosedFresherfulltimeSourced from
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About this role
Customer Support Specialist
Location: Noida
Salary: ₹30,000 per month
Job Type: Full-time
We are looking for a Customer Support Specialist to handle customer queries through calls, messages, and emails.
Responsibilities:
- Handle customer queries through calls, WhatsApp/messages, and emails
- Resolve customer complaints and provide suitable solutions
- Assist customers with orders, returns, refunds, exchanges, and delivery issues
- Coordinate with internal teams to resolve customer concerns
- Follow up with customers to ensure satisfaction
- Maintain a polite and professional approach
Requirements:
- Good communication skills in English and Hindi
- Basic knowledge of eyewear
- Ability to handle customers professionally
- Strong problem-solving skills
- Patient and customer-friendly attitude
- Prior customer support experience will be preferred
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Skills
basic knowledge of eyewearProblem SolvingCommunication Skills