Customer Service Support Advisor

Position Name: Customer Service Support Advisor
Location:Gurgaon and Kolkata (WFO)
Experience: 1 years

About BinQle
BinQle is a global delivery and execution partner supporting enterprises across the US, India, Singapore and Australia. We specialize in structured hiring, managed teams, and long-term delivery support.

Role Summary:
Responsible for resolving customer queries and concerns via chat, back office, or voice channels within agreed SLAs. Ensures accurate information and excellent customer experience. Collaborates with team members to achieve operational targets and service quality.

What Youll Do:
- Respond to customer queries through calls, chats, and back office channels within agreed timelines
- Provide accurate information and appropriate resolutions to customer issues
- Meet operational targets and quality measures for the process
- Maintain queue levels as per SLA targets
- Acquire and maintain knowledge of BT systems
- Escalate issues affecting customer satisfaction to management and support teams
- Participate in ad-hoc projects to drive process improvements
- Share best practices within the team and across Digital Care teams
- Adhere to shift patterns, break schedules, and self-management guidelines
- Take responsibility for personal development and performance

What We re Looking For (Must-Haves):
- Experience in customer service in a call centre environment
- Minimum 1 year experience in international calling (Voice)
- Excellent English verbal and written communication skills
- Typing speed of at least 40 wpm and multitasking skills
- Good questioning, listening, and empathy skills
- Effective objection handling and complaint management
- Cross-cultural awareness for communicating with UK customers
- PC literacy and system navigation skills
- Data input and problem-solving abilities
- Competence in Windows-based tools (Outlook/Word/Excel/Access)
- Good self-management (attendance, break management, adherence, AHT, wrap)
- Logical reasoning skills
- Ability to collaborate and communicate with internal and external stakeholders

Good to Have (Optional - only if mentioned):
- As per requirement

Qualifications:
Graduate in any stream

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.