Customer Service Support Advisor

Role & responsibilities

• Handle customer inquiries via voice calls in a professional and courteous manner.
• Provide accurate information regarding products, services, policies, and procedures.
• Resolve customer concerns, complaints, and service-related issues within defined timelines.
• Identify customer needs and provide appropriate solutions.
• Maintain detailed and accurate records of customer interactions in the CRM system.
• Meet key performance indicators (KPIs) related to customer satisfaction, quality, productivity, and attendance.
• Escalate unresolved issues to the appropriate departments when necessary.
• Adhere to company policies, processes, and compliance requirements.
• Continuously enhance product knowledge and communication skills to improve customer experience.