Customer Service Specialists

Job Summary

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Work Experience

• 2-4 years experience in a customer service and customer facing role at enterprise.
• 2 years of relationship management.
• 1 year experience in IT, Web Hosting, Web Designing/ Development firm.
• Fluent in English, verbal and written communication.
• Fluent in Local Languages will be an added advantage.

Specific Competencies

• English language competency verbal and written.
• Excellent negotiation, persuasion and relationship building skills.
• Excellent verbal and written communication skills.
• Knowledge and understanding of software including database, spreadsheet, word processing and presentation packages.
• Exercises good judgement and discretion with highly confidential materials.
• Demonstrated relationship management skills coupled with a high level of professionalism.
• Team player with the ability to work well under pressure.
• Fast learner with strong analytical and problem solving skills.
• Proven organizational skills.

Key Responsibilities

• Work closely with customers to be their non-technical contact, ensuring that their experience is world class.
• Respond to all customer requests and requirements.
• Proactively engage with customers to ensure that they understand that they chose the best web hosting company in the world.
• Closely partner with the all functions of the business to ensure a unified customer relationship and support environment.
• Use the customer feedback to create a view of areas that need improvement.
• Assist, as the organization grows, to ensure that all customers have a great experience with IIW Hosting.

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