Customer Service Specialist

Position: Customer Service Specialist

Experience: 3 - 6 Years

Employment Type: Full-Time (Third-Party Payroll, Parekh E-com & Warehousing Services Pvt. Ltd.)

Client Location: Airoli Mindspace near Airoli Station, Navi Mumbai-400708

Key Responsibilities

• Handle the complete OTC (Order-to-Cash) process for assigned customers and business accounts.
• Execute end-to-end order management activities, including order entry, order processing, and order fulfilment.
• Process customer orders accurately in SAP and ensure timely execution.
• Manage customer requirements related to Incoterms, payment terms, delivery timelines, and order coordination.
• Coordinate with Supply Chain, Commercial, Logistics, Finance, Quality, and Customer Service teams for smooth order execution.
• Track order status and proactively resolve customer concerns related to deliveries, invoices, shipments, and documentation.
• Ensure high service levels and customer satisfaction while maintaining process compliance.
• Maintain strong customer relationships through effective communication and timely support.
• Differentiate customer requirements from business capabilities and provide cost-effective operational solutions.
• Maintain accurate order records, customer updates, and reporting within systems.
• Support continuous improvement initiatives within customer service and order management processes.

Required Qualifications

• Bachelor's Degree in any discipline.
• 3 to 6 years of experience in customer service, order management, supply chain support, or related roles.
• Experience in handling international customers and business coordination will be preferred.

Required Skills

• Strong knowledge of OTC (Order-to-Cash) and end-to-end order management processes.
• Hands-on experience in SAP order processing and customer service operations.
• Good understanding of Incoterms, payment terms, invoicing, and order fulfilment processes.
• Strong communication and stakeholder management skills.
• Excellent problem-solving and analytical abilities.
• Ability to manage multiple customer accounts and priorities in a fast-paced environment.
• Good coordination skills with cross-functional teams.
• Proficiency in MS Excel, ERP systems, and reporting tools.
• Self-motivated with the ability to work independently and collaboratively.
• Strong customer-centric approach with attention to detail.
• Flexibility to accommodate international business schedules and time zones is essential.
• Candidate should be adaptable, proactive, and customer-oriented.