Customer Service Specialist
Talent Acquaintance · Bengaluru · onsite · Posted 21d ago
Undisclosed0–5 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Roles and Responsibility
Job Requirements
- Provide technical support to customers via phone, email, or chat.
- Troubleshoot and resolve complex technical issues efficiently.
- Collaborate with internal teams to enhance product knowledge and customer satisfaction.
- Develop and maintain comprehensive documentation of customer interactions and resolutions.
- Analyze customer feedback to identify areas for improvement and implement changes.
- Stay updated with new technologies and industry trends to provide accurate support.
Job Requirements
- Strong understanding of technical concepts and principles.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Proficient in using various software applications and tools.
- Strong analytical and troubleshooting skills.
- Experience working with customers and providing technical support.
Sourced from naukri
Skills
Semi VoiceEmail ProcessTechnical Customer SupportBpo Customer ServiceEmail SupportInternational Non VoiceBpo Non VoiceInternational ProcessBack Office Supportvoice processWeb ChatChat ProcessChat Support