Customer Service Specialist

Company Description Epsilon Healthcare Solutions Pvt. Ltd. is a leading manufacturer of advanced medical imaging solutions that support accurate diagnosis, clinical efficiency, and better patient outcomes. The company serves hospitals, diagnostic centers, and healthcare institutions across India and global markets, offering reliable, high-performance imaging technologies. Its portfolio includes digital radiography systems, high-frequency X-ray systems, full room DR solutions, mobile and portable X-ray units, C-arm imaging systems, RF systems, and flat panel detector solutions. Epsilon emphasizes quality, precision engineering, and continuous innovation, while providing strong service, technical expertise, and long-term customer support. Driven by a vision for the future of healthcare, Epsilon continues to expand internationally, helping providers deliver confident, high-quality care.
Role Description The Customer Service Specialist is a full-time, on-site role based in Jaipur. This position is responsible for handling inbound and outbound customer interactions via phone, email, and other channels, ensuring timely resolution of inquiries, service requests, and product-related issues. The specialist will maintain accurate records of customer communications, coordinate with internal teams such as technical support and sales, and follow up to ensure commitments are met. Daily tasks include addressing service concerns, explaining product features and service processes, guiding customers through troubleshooting steps, and monitoring satisfaction levels. The role also involves identifying recurring issues, suggesting improvements to customer service processes, and contributing to a positive, professional customer experience aligned with Epsilon's standards.
Qualifications

• Strong customer-facing skills, including Customer Service and Customer Support, with the ability to manage inquiries and resolve issues effectively.
• Demonstrated focus on Customer Satisfaction and Customer Experience, with a commitment to building long-term relationships and trust.
• Excellent Phone Etiquette, clear verbal communication, and active listening skills for professional interactions with diverse customers.
• Proficiency in spoken and written English; knowledge of regional languages is an advantage.
• Prior experience in customer service, preferably in healthcare, medical devices, or technology-related industries.
• Strong problem-solving abilities, attention to detail, and capability to work in a fast-paced, on-site environment.
• Comfort with basic computer applications, CRM or ticketing tools, and documentation of customer interactions.
• Diploma or bachelor's degree in any discipline; education in business, healthcare, or related fields is a plus.