Customer Service Specialist

Mega Walk-In at TCS Kolkata hiring for Customer Service Associate!

Role: Customer Service Associate

Skill: Customer Experience

Experience: 1 years to 5 years

Location: TCS Kolkata

Shift Timing: 24x7

Walk-In Interview Date: 16 Aug 2026, Sunday

Entry Timing: 10:00 am to 12:30 pm

Walk-In Location: TCS Gitanjali Park, IT/ITES SEZ, Plot-IIF/3, Action Area-II, New Town, Rajarhat Kolkata-700156

Eligibility Criteria:

⦁ Minimum 15 years of regular, full-time education (10 + 2 + 3)

⦁ Non-technical full-time graduation

⦁ Minimum 1 year of experience in Customer Service Domain

Mjust Have Skills:

• Desired Competencies (Technical/Behavioral Competency):

• Experience in Front International Office Customer Service operations (Email & Chat) is mandatory

• Must have Email & Chat customer service experience

• Capability to work under pressure in a dynamic business environment

• High degree of accountability and excellent interpersonal skills

• Ability to deal with ambiguous scenarios and come out with workable solutions

• Customer focus, Drive for results and ability to take ownership

• Strong English communication skills – both spoken and written

• Flexible to work in 24*7 shift environment

• Open to work during weekends

• Ability to complete an assignment within stipulated timeline

• Should be a team player

• Ability to work effectively in ambiguity, shifting priorities and multiple deadlines

• 15 years of regular education

• Good coordination and interpersonal skills

Responsibility of / Expectations from the Role:

• Handling of work as assigned in Project, Working in Agile methodology, work with Customer directly, working with deadlines.

• Minimum 2-3 years of experience in international customer service projects in international process

• Excellent English communication skills – both spoken and written