Customer Service Specalist

R

• Handle complete air export shipment process from booking to final dispatch
• Coordinate with customers to collect shipment details, documents, and instructions
• Arrange bookings with airlines and negotiate space/rates when required
• Prepare and verify export documentation (HAWB, MAWB, commercial invoice, packing list, etc.)
• Ensure compliance with customs regulations and international shipping requirements
• Coordinate with CHA (Customs House Agent) for smooth customs clearance
• Track shipments and proactively update customers on shipment status
• Resolve customer queries, complaints, and operational issues promptly
• Liaise with overseas agents for shipment coordination and delivery updates
• Maintain accurate records in internal systems (e.g., Othello or other forwarding software)
• Ensure adherence to company SOPs and service level agreements (SLAs)ole & responsibilities

Preferred candidate profile

• trong knowledge of air export procedures and documentation
• Familiarity with airline operations and cargo booking processes
• Good understanding of customs regulations and compliance
• Proficiency in freight forwarding software (e.g., Othello, CargoWise, etc.)
• Excellent communication and interpersonal skills
• Ability to multitask and work under pressure in a fast-paced environment
• Problem-solving and customer handling skills
• Attention to detail and accuracy