Customer Service Senior Team Leader (m/f/x)*

Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers’ toughest challenges. While we continue updating the Solventum Careers Page and applicant materials, some documents may still reflect legacy branding. Please note that all listed roles are Solventum positions, and our Privacy Policy: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ applies to any personal information you submit. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description:

3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You’ll Make in this Role As a Customer Service Senior Team Leader (m/f/x)* you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

Leading, coaching, and developing a team of Customer Service Representatives, ensuring high performance, engagement, and wellbeing

Overseeing daily customer service operations, ensuring compliance with policies, service standards, and key performance metrics

Supporting the resolution of complex customer issues and driving effective solutions to enhance customer satisfaction

Analysing operational performance, identifying improvement opportunities, and leading initiatives that increase efficiency and service quality

Partnering with cross-functional stakeholders and presenting team results, insights, and action plans during business reviews

Your Skills and Expertise  To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

Bachelor’s Degree or higher

AND In addition to the above requirements, the following are also required:

Fluent English and Polish language skills (written and spoken)

Proven experience leading and developing customer service teams in a fast-paced environment

Strong coaching, communication, and stakeholder management skills

Experience driving continuous improvement initiatives and delivering operational excellence

Strong analytical and problem-solving skills with the ability to translate insights into actions

Solid understanding of Customer Service and Order-to-Cash processes

Experience working cross-functionally with teams such as Sales, Supply Chain, Finance, and Customer Operations

Knowledge of SAP and customer service technologies, including EDI solutions, is an advantage

Work location: Remote (Wrocław, Poland)

Supporting Your Well-being   Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope. 

Diversity & Inclusion (*) We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, gender, sexual orientation , age, civil status, disability, family status, or membership of the travelling community.

    

Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process.  Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.

Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com . Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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