Agent
Jobs
Applied
Tracker
Profile
    1. Jobs for you
    2. Job

    Job · 17711267

    Accenture logo

    Customer Service Senior Analyst

    Accenture · Bengaluru · onsite · Posted 38d ago

    Undisclosed5–8 yrsfulltimeSourced fromNaukri

    About a minute. You'll make an account on the way through.

    About this role



    Skill required: Language Translation - Customer Service


    Designation: Customer Service Senior Analyst


    Qualifications:Any Graduation


    Years of Experience:5 to 8 years


    Language - Ability:Spanish - Advanced

    Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.


    What would you do Tactical Sourcing leads a team to deliver end-to-end tactical and contract sourcing with strong governance, stakeholder management, cost savings focus, and audit-ready, compliant execution while developing sourcing capability and driving continuous improvement.NACustomer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships.


    What are we looking for
  1. Good Spanish Language speaking skills.
  2. Good Spanish Language speaking skills.


    Roles and Responsibilities:
  3. In this role you are required to do analysis and solving of increasingly complex problems
  4. Your day to day interactions are with peers within Accenture
  5. You are likely to have some interaction with clients and/or Accenture management
  6. You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments
  7. Decisions that are made by you impact your own work and may impact the work of others
  8. In this role you would be an individual contributor and/or oversee a small work effort and/or team
  9. Please note that this role may require you to work in rotational shifts


    Qualification Any Graduation
  10. Sourced from naukri

    Skills

    Customer Servicecustomer satisfactionCustomer SupportResolutionIssue ResolutionContinuous improvementSpanishrotational shiftsStakeholder ManagementoperationsInternational BPObpoService Operationsvoice processServicing

    About Accenture

    Accenture logo

    Accenture

    IT Services & Consulting

    350k+

    employees

    1989

    37 years old

    Dublin

    Ireland

    About

    Accenture plc is an Irish-American, professional services company based in Dublin, specializing in information technology services and consulting.

    Industries

    IT Services & ConsultingAnalytics & KPOSoftware ProductManagement Consulting

    Employee ratings

    73,428 reviews

    3.7/ 5

    Culture

    3.7

    Career growth

    2.8

    Work-life

    3.6

    Employees rate it well for

    Work Life Balance8779Work Culture7586Salary7496Learning5602Senior Management4852

    Find them on

    WebsiteLinkedInAmbitionBox reviews

    Customer Service Senior Analyst · waiting for your command