Customer Service Sales Specialist

Company Description Clean Blast International provides a comprehensive range of surface preparation equipment, accessories, and turnkey engineering solutions. Headquartered in Dubai, with branch offices in Doha, Abu Dhabi, and India, the company serves customers across the Middle East, Indian subcontinent, and Far East through a strong distributor network. Its portfolio includes blasting and painting equipment, concrete surface preparation machines, diamond cutting technologies, and specialized solutions for shipyards, marine, oilfield, and airport runway applications. Clean Blast also stocks and distributes a wide variety of blasting abrasives, offering a one-stop solution for the surface preparation and coating industry. The organization is recognized for its commitment to innovation, reliability, and long-term partnerships with thousands of loyal customers.
Role Description The Customer Service Sales Specialist is a full-time, on-site role based in Trivandrum. This role involves responding to customer inquiries, providing product information, and guiding customers through the selection of appropriate surface preparation and blasting solutions. The specialist will handle phone calls, emails, and in-person interactions, ensuring timely resolution of issues and maintaining high levels of customer satisfaction. Daily activities include processing orders, coordinating with internal teams for delivery and after-sales support, and following up on leads to convert inquiries into sales. The role also requires maintaining accurate records in CRM or related systems, preparing basic sales reports, and supporting continuous improvement in customer service processes.
Qualifications

• Strong customer-focused skills, including Customer Support and Customer Service, with the ability to build trust and long-term relationships.
• Ability to enhance Customer Satisfaction and Customer Experience through proactive communication and problem-solving.
• Professional Phone Etiquette and clear verbal and written communication skills in English; additional regional languages are an advantage.
• Basic sales and negotiation skills, with the ability to identify customer needs and recommend suitable products or solutions.
• Comfort working on-site in a fast-paced environment, with attention to detail and reliable follow-through on customer commitments.
• Experience in industrial equipment, engineering, or a related technical field is beneficial but not mandatory; willingness to learn product details is essential.
• Proficiency in using CRM systems, email, and standard office software for order processing and record keeping.
• Minimum of a high school diploma; a diploma or degree in business, commerce, marketing, or engineering is preferred.