Customer Service - Sales Professional

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Company Representative:

Act as the company s representative for Personal Loan products

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Customer Acquisition & Engagement:

Address customer inquiries, listen to their concerns, and provide accurate information regarding loan features, eligibility criteria, documentation, pricing, and applicable fees.

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Communication Channel:

Serve as an effective communication link between management, channel partners, and customers to ensure smooth coordination and timely resolution of queries.

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End to End ownership:

Coordinate with internal teams for timely login, processing, and disbursement of Personal Loan applications while maintaining turnaround time (TAT).

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Customer Satisfaction:

Ensure high levels of customer satisfaction by delivering quality service and gathering positive feedback after loan disbursement so that overall NPS increases for the product