Customer Service / Sales Executive

*Job Title: Customer Service / Sales Executive (Work From Office)*

Location: Jaipur

Employment Type: Full-Time

Process: (Blended – Voice, Chat & Email)

*About the Company*

This is a global leader in customer experience management and digital business services, supporting the world’s leading brands through innovative solutions, advanced technology, and high-quality customer support.

*Role Overview*

We are hiring Technical Support Sales Executives for our Process. The role involves handling customer interactions via voice, chat, and email channels, assisting with technical queries, and driving sales through consultative conversations.

Candidates will be responsible for delivering excellent customer experience while meeting key performance and sales targets. This is a work-from-office role based in Jaipur.

*Key Responsibilities*

Handle inbound and outbound customer interactions via calls, chat, and email

Understand customer concerns and provide accurate technical solutions

Drive sales through upselling and cross-selling during interactions

Deliver high customer satisfaction while achieving sales targets

Maintain proper documentation of customer interactions

Meet KPIs such as CSAT, Quality, Productivity, and Sales

Follow company policies, quality standards, and compliance guidelines

*Eligibility Criteria*

Education: Graduation is mandatory

Experience:

Minimum 1+ year of experience in Customer Service/ Technical Support / Sales

International BPO experience preferred

*Skills Required:*

Excellent verbal and written communication skills in English

Strong customer handling and sales skills

Basic technical troubleshooting knowledge

Ability to work in a fast-paced environment

*Work Schedule*

Rotational shifts (24x7)

Rotational week-offs

5 days working

*Compensation & Benefits (Monthly)*

1-1.5 Year Experience: 42K package

1.5 – 2 Years Experience: 44K package

2+ Years Experience: 46K package

Statutory Benefits: PF / ESIC / Mediclaim / Gratuity as per company policy

Cab Facility: Partially paid cabs available for night shifts (9:30 PM – 6:00 AM)

*Training & Career Growth*

3 months of paid training

Certification round after training completion

Opportunity to apply for Internal Job Posting (IJP) after 9 months

*Additional Benefits*

10-days Hotel stay for outstation candidates (dual occupancy sharing)

Travel tickets and hotel arrangements will be organized by the company

No leaves permitted during the first 3 months of training

*Interview Process*

HR Round

Assessment

Operations Round

Joining