Customer Service Representative

The Customer Care Agent is responsible for providing efficient and professional customer service through telephone, live chat, Facebook and email. The role represents the British Council by delivering a positive customer experience, meeting service KPIs and supporting the achievement of business objectives.

The role is responsible for delivering excellent customer service across multiple channels, managing customer enquiries and complaints, identifying sales opportunities and converting leads into bookings. It also involves maintaining accurate customer records, developing strong product and pricing knowledge, supporting sales and marketing activities, meeting service and sales KPIs, and contributing to continuous improvements in the customer experience and overall Teaching Centre operations.