Customer Service Representative

Key Responsibilities

• Handle customer queries, requests, and complaints for a renowned technology company through Email and Chat support.
• Provide accurate information and resolve customer concerns within defined service levels.
• Deliver high-quality customer service while ensuring productivity and performance targets are achieved.
• Manage customer transactions with a high degree of accuracy and efficiency.
• Investigate customer issues, identify root causes, and provide effective solutions.
• Handle challenging customer situations professionally while maintaining composure and empathy.
• Follow established quality standards, policies, and process documentation.
• Maintain confidentiality and safeguard customer information.
• Demonstrate ownership of customer issues until complete resolution.
• Continuously update product and process knowledge to deliver superior customer experiences.
• Ensure adherence to company policies, shift schedules, and operational requirements.

Interested immediate joiners can share resume at [email removed]