REMOTEFULLTIME
Customer Service Representative
Sharecare
Remote · remote · Posted 2d ago
Sourced from
Undisclosed0–4 yrsfulltimeRemote
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Section · 01
About this role
Job Summary
Essential Job Functions
Qualifications
Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
The Customer Service Representative (CSR) answers inbound calls from members and providers, inputs data, and provides a high level of customer service always extending courtesy and professionalism. The CSR handles inbound customer service inquiries and problems via the telephone and email while effectively recording communications accurately and consistently. Calls are predominantly routine, but may require deviation from standard screens, scripts and procedures. CSRs use a computerized system for tracking calls, information gathering, and/or troubleshooting and may assess needs, explain programs and suggest/promote alternative products or services.
Essential Job Functions
- Identify, evaluate and prioritize caller needs, questions and concerns.
- Formulate plans of resolution and respond appropriately and efficiently.
- Maintain and restore customer satisfaction and partner with other teams as needed.
- Perform problem analysis, problem determination and recommended resolutions to the callers in accordance with standard protocol.
- Proactively educate caller on program benefits.
- Meet or exceed established call center metrics, attendance standards and quality levels.
- Use computer tools to accurately process and document information.
- Develop rapport with callers and appropriately adjust communication style.
- Provide accurate information about Sharecare programs and services.
- Escalate issues internally and follow up on escalated issues.
Qualifications
- High School Diploma
- Prior experience in a customer service related field preferred
- Great communication skills
- Must be able to multi-task
- Must have medical records experience and knowledge of key elements of a valid ROI request
- Understanding of HIPAA regulations preferred
- General working knowledge of Microsoft Word Outlook
- Computer keyboard proficiency and internet navigation skills required
- Have the ability to work effectively with others in a team environment
- Ability to thrive in a fast-growing always changing environment
- Bilingual in Spanish and English preferred
Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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Section · 02
Skills
Customer Servicecustomer satisfactionPHYSICIANinformation managementnavigationmedical recordshipaaCall CenterInbound CallsCSRHealthcareCommunication SkillsWordinboundInbound Customer ServicePharmaceuticalArtificial Intelligence
Section · Company
About Sharecare
Sharecare
Atlanta
US
About
Sharecare is a digital health company that provides comprehensive solutions to help individuals manage all aspects of their health in one platform. Its offerings include personalized health assessments, wellness programs, and tools that connect users with providers, insurers, and employers. By leveraging technology, data, and expert guidance, Sharecare empowers people to improve their well-being while enabling organizations to enhance healthcare outcomes and reduce costs.
Industries
ConsumerHealth CareInformation TechnologymHealth