Customer Service Representative

Roles and Responsibilities :

• Handle customer inquiries, resolve issues, and provide solutions via phone calls.
• Process customer requests for product information, orders, returns, and exchanges.
• Maintain accurate records of all interactions with customers using CRM software.
• Escalate complex issues to senior representatives or supervisors when necessary.

Job Requirements :

• 0-3 years of experience in a call center environment or related field.
• Excellent communication skills with the ability to handle high-pressure situations.
• Proficiency in handling multiple tasks simultaneously while maintaining attention to detail.
• Basic knowledge of computer applications such as Microsoft Office Suite.