PUNE · FULLTIME
Customer Service Representative
Mouser Electronics
Pune · onsite · Posted 2d ago
Sourced from
Undisclosed1–5 yrsfulltimePune
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Section · 01
About this role
Job Description
- Provides optimal customer experience, exhibiting Mouser values to each customer.
- Accurately processes various types of customer requests, including but not limited to orders, special handling, quotes, returns, catalogs, samples, product information, and information regarding Mouser services.
- Determines customer expectations and provides options to meet their needs.
- Generates new and repeat business through customer service initiatives and offering associated products and promotional items.
- Follows up with customers to ensure on going customer satisfaction.
- Promotes and maintains high standards of quality and service excellence.
- Processes work in a timely manner and meets daily productivity objectives; displays a sense of urgency while achieving quality and productivity goals.
- Researches and expedites customer requests.
- Monitors and ensures delivery date and product quality to meet customer requirements.
- Provides price and delivery quotes to customer within company specified deadlines.
- Understands and can correctly work with multiple currencies and other requirements about processing international orders.
- Effective time management and planning/organizing skills.
- Provides Chat support as required, local language plus other required languages.
- Supports and participates in the company's total quality and customer service expectations.
- Professional verbal and written communication in local language (minimum), including in a telephone environment.
- Successful completion of Customer Service Representative I Professional Progression Plan.
- Consistently meets or exceeds Customer Service Representative II performance metric requirements.
- Bachelors degree.
This is a summary of the primary accountabilities and requirements for this position. The company reserves the right to modify or amend accountabilities and requirements at any time at its sole discretion based on business needs. Any part of this job description is subject to possible modification to reasonably accommodate individuals with disabilities.
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Section · 02
Skills
Customer ServiceCustomer Experiencecustomer satisfactionProduct qualitytime managementService ExcellenceChat Support
Section · Company
About Mouser Electronics
Mouser Electronics
Semiconductors
1k+
employees
1964
62 years old
Bengaluru/Bangalore, Karnataka
India
₹7.4L PA avg
Avg at Mouser Electronics
About
Mouser Electronics is a worldwide leading authorized distributor of semiconductors and electronic components from over 1,200 manufacturer brands, with local sales and service centers around the globe.
Industries
SemiconductorsConsumer Electronics & AppliancesIndustrial Automation
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